Terms of Service
Last updated: 25 May 2026
1. Acceptance of these Terms
These Terms of Service (“Terms”) form a binding agreement between you and Clerva LLC, a limited liability company organized under the laws of the State of Delaware, United States (“Clerva”, “we”, “us”, or “our”), governing your access to and use of the Clerva website, applications, and services (collectively, the “Service”). By creating an account, purchasing an analysis, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
2. Eligibility (18+)
The Service is intended solely for individuals who are at least eighteen (18) years of age. By using the Service you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms. The Service is not directed to children, and we do not knowingly collect information from anyone under 18.
3. The Service — informational, not medical advice
Clerva provides AI-assisted facial aesthetics analysis and lifestyle recommendations for informational and educational purposes only. The Service is not a medical service, does not constitute medical, dermatological, surgical, psychological, or other professional advice, diagnosis, or treatment, and is not a substitute for consultation with a qualified professional. Results, scores, measurements, visualizations, and recommendations are estimates and may be inaccurate or vary by individual. You should always consult a licensed healthcare or aesthetics professional before making any decision relating to your health or appearance. You use the Service and rely on its output entirely at your own discretion and risk.
4. Accounts and your content
You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of your account credentials and all activity under your account. You retain ownership of the photographs and information you submit (“User Content”). By submitting User Content, you grant Clerva a worldwide, non-exclusive, royalty-free license to host, process, analyze, and use it solely to provide and improve the Service. You represent and warrant that you are the subject of, or have all necessary rights and consents to submit, any photographs you upload, and that doing so does not violate any law or the rights of any person.
5. Payments — all sales final, no refunds
Clerva is a one-time, pay-per-report service. Payments are processed by our third-party payment provider and merchant of record, Lemon Squeezy, which issues your receipt. All purchases are final. We do not offer refunds, returns, credits, or exchanges, in whole or in part, once an order is placed, except where a non-waivable refund right is required by applicable law. Prices are stated at checkout and may change at any time for future purchases.
6. Acceptable use
You agree not to: (a) upload content you do not have the right to submit, or images of any person other than yourself without their consent; (b) use the Service for any unlawful, harmful, harassing, or deceptive purpose; (c) attempt to reverse engineer, scrape, overload, disrupt, or gain unauthorized access to the Service; (d) resell or commercially exploit the Service or its output without our written permission; or (e) misrepresent the Service's output as medical advice or professional endorsement.
7. Intellectual property
The Service, including its software, models, designs, text, and branding, is owned by Clerva and protected by intellectual property laws. Your purchased report is provided for your personal, non-commercial use. We grant you no rights other than those expressly stated in these Terms.
8. Disclaimer of warranties
The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any result or recommendation will be accurate, reliable, or meet your expectations.
9. Limitation of liability
To the maximum extent permitted by law, Clerva and its officers, members, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to the Service or these Terms, even if advised of the possibility. To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Service shall not exceed the amount you paid to Clerva for the specific analysis giving rise to the claim.
10. Indemnification
You agree to defend, indemnify, and hold harmless Clerva and its officers, members, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your User Content, or your breach of these Terms or any law or third-party right.
11. Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, retain, and protect your information.
12. Governing law
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and you consent to personal jurisdiction there.
13. Changes and termination
We may modify these Terms or the Service at any time; changes are effective when posted with an updated date. Your continued use after changes constitutes acceptance. We may suspend or terminate your access at any time for any reason, including breach of these Terms. Sections that by their nature should survive termination will survive.
14. Contact
Questions about these Terms: support@clerva.cc.