1. Acceptance of these Terms
These Terms of Service ("Terms") form an agreement between you and Onmo for Services LLC ("Onmo", "we", "us", "our"), the owner and operator of the Clerva brand. They govern clerva.cc, Clerva applications, facial aesthetics analyses, reports, and optional digital add-ons (the "Service"). Clerva is a brand name, not a separate contracting company. By creating an account, purchasing, or using the Service, you accept these Terms. Our Privacy Policy explains data use and our Refund and Cancellation Policy forms part of these Terms. If you do not agree, do not use the Service.
2. Eligibility (18+)
The Service is intended solely for individuals who are at least 18 years of age. By using the Service you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms. The Service is not directed to children, and we do not knowingly collect information from anyone under 18.
3. The Service, informational, not medical advice
Clerva provides AI-assisted facial aesthetics analysis and lifestyle recommendations for informational and educational purposes only. The Service is not a medical service, does not constitute medical, dermatological, surgical, psychological, or other professional advice, diagnosis, or treatment, and is not a substitute for consultation with a qualified professional. Results, scores, measurements, visualizations, and recommendations are estimates and may be inaccurate or vary by individual. You should always consult a licensed healthcare or aesthetics professional before making any decision relating to your health or appearance. You use the Service and rely on its output entirely at your own discretion and risk. Reports and purchased visual outputs are released after authorized quality review. Preparation time depends on photo suitability, processing, and review; any timing shown is an estimate unless expressly agreed otherwise. Hairstyles and other generated visualisations are illustrations, not predictions or guarantees of an achievable result.
4. Accounts and your content
You are responsible for accurate account information and for keeping your credentials secure. Submit your own photographs through the consumer service; processing another adult’s information requires our written agreement and all necessary rights, notices, and consents. Never submit images of children. You retain rights in the photographs and information you provide. You grant Onmo a non-exclusive licence to host, copy, transmit, analyse, and transform that content only as needed to deliver, secure, and support your Clerva service, including AI processing and authorized quality review. This is not permission to use your photographs for advertising or unrelated model training. Retention and deletion follow the Privacy Policy.
5. Purchases, cancellation, and refunds
Clerva reports and current optional add-ons, including Hairstyles, are one-time purchases with no automatic renewal. Prices, currency, taxes, and the purchased scope are shown at checkout. Lemon Squeezy is our payment provider and merchant of record and issues your receipt. Refunds and cancellations follow our Refund and Cancellation Policy, including the 14-calendar-day cancellation option before processing begins, correction of billing errors, and remedies for inability to deliver. If we cannot produce your analysis from your photos, you get a full refund. Mandatory consumer rights remain unaffected. Prices may change for future purchases.
6. Acceptable use
You agree not to: (a) upload content you do not have the right to submit, or images of any person other than yourself without their consent; (b) use the Service for any unlawful, harmful, harassing, or deceptive purpose; (c) attempt to reverse engineer, scrape, overload, disrupt, or gain unauthorized access to the Service; (d) resell or commercially exploit the Service or its output without our written permission; or (e) misrepresent the Service's output as medical advice or professional endorsement.
7. Intellectual property
The Clerva brand and the Service’s software, designs, text, and other intellectual property belong to Onmo for Services LLC or its licensors. Subject to payment and these Terms, you may access and use your purchased report and images for your personal, non-commercial purposes. You may not resell the Service or represent its outputs as professional advice. Rights in your submitted content remain yours.
8. Disclaimer of warranties
The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any result or recommendation will be accurate, reliable, or meet your expectations. These disclaimers do not exclude any statutory guarantee or other right that cannot lawfully be excluded.
9. Limitation of liability
To the maximum extent permitted by law, Onmo for Services LLC and its officers, members, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to the Service or these Terms, even if advised of the possibility. To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Service shall not exceed the amount you paid for the specific Clerva purchase giving rise to the claim. Nothing limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be limited.
10. Indemnification
To the extent permitted by applicable law, you are responsible for third-party claims caused by your unlawful submission of another person’s content or deliberate misuse of the Service. This does not make you responsible for claims caused by Onmo’s own breach, negligence, or unlawful conduct, or remove mandatory consumer protections.
11. Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how Onmo handles your information. A Data Processing Agreement applies only to processing on behalf of a business customer under a separate written agreement.
12. Governing law
These Terms are governed by the laws of the State of Qatar, and disputes are subject to the courts of Qatar. This choice does not deprive you of mandatory consumer protections or rights to bring proceedings in another court where applicable law gives you that right. Please contact support@clerva.cc to seek resolution of a service issue; formal legal notices may be sent to legal@onmo.ai.
13. Changes and termination
We may update these Terms and will show the revised date and give notice of material changes where required. Changes apply prospectively and do not reduce rights attached to an existing purchase. We may suspend access for a material breach, fraud, security risk, or legal requirement, with notice where reasonable and lawful. If we discontinue an unfulfilled paid service, the Refund and Cancellation Policy applies. You may stop using the Service or request account deletion under the Privacy Policy. Provisions that need to survive termination will continue to apply.
14. Contact
Questions about these Terms: support@clerva.cc.