1. Scope
This Policy forms part of the Clerva Terms of Service and applies to purchases of Clerva facial aesthetics reports and optional digital add-ons, including Hairstyles, supplied by Onmo for Services LLC. Clerva is an Onmo brand. Reports and current add-ons are one-time purchases, with no automatic subscription renewal. The price, currency, and applicable taxes are shown at checkout.
2. Cancellation before work begins
You may request a full refund within 14 calendar days of purchase if processing for the purchased report or add-on has not begun. Contact support@clerva.cc from the purchase email address. Processing includes analysis of your submitted inputs, image generation, or preparation and review of your personalised deliverable. We assess this condition at the time we receive your request, not when support later responds.
Closing a browser, deleting an account, or leaving onboarding incomplete does not itself submit a cancellation request. Once personalised work has begun, change-of-mind refunds are generally unavailable, subject to the service-failure provisions and mandatory rights below.
3. Billing errors and inability to deliver
If we cannot produce your analysis from your photos, you get a full refund. We may first ask for replacement photos that meet the upload guidance. A verified failure to deliver a separately purchased add-on qualifies for a refund of that add-on if we cannot resolve it; it does not automatically refund a successfully delivered base report.
We will correct verified duplicate charges and differences from the confirmed checkout total. If payment succeeded but you cannot access a purchased deliverable, or it has a material technical defect, contact support so we can investigate and restore access or correct it. If we cannot provide the purchased service within a reasonable period, you may request a full refund of the affected purchase or a proportionate refund where part was successfully provided. This does not reduce the full-refund promise for an analysis we cannot produce from your photos.
4. Limits and mandatory consumer rights
Disagreement with an aesthetic score, preference, recommendation, or illustrative image, not achieving a hoped-for appearance, or deciding not to use a completed report does not alone qualify for a discretionary refund. Clerva provides informational estimates, not guaranteed medical or cosmetic outcomes. This does not exclude remedies for a defective, misdescribed, or undelivered service.
Nothing in this Policy limits non-excludable consumer, cancellation, withdrawal, or refund rights. Where a statutory cooling-off period applies, starting digital content or services affects those rights only if all legally required notices, express consents, acknowledgements, and other conditions have been met. Acceptance of these Terms alone is not a waiver. We may reject fraudulent or abusive discretionary claims, but cannot remove mandatory rights.
5. Requesting a refund
Email support@clerva.cc with your purchase email, order reference, purchase date, amount and currency, the affected report or add-on, and the reason for your request. We may ask for reasonable verification. Do not send full card numbers, security codes, or additional facial photographs unless support specifically requests them through an appropriate channel.
We aim to acknowledge your request and communicate a decision within five business days after receiving the information needed to review it. If investigation takes longer, we will explain the next steps. Any shorter statutory deadlines still apply.
6. Payment processing and disputes
Lemon Squeezy is the payment provider and merchant of record shown on your receipt. Approved refunds are submitted through the payment provider to the original payment method, subject to its rules and applicable law. Bank and provider processing times vary; approval does not mean the credit appears immediately. The provider’s mandatory refund obligations also apply.
Please contact us about an unrecognized or incorrect charge so we can investigate. This does not limit your right to contact your bank or dispute a payment. Access associated with a refunded, reversed, or disputed purchase may be suspended or withdrawn; unrelated purchases are assessed separately.
7. Changes and contact
Updates apply prospectively and do not reduce rights attached to an earlier purchase. Billing and refund support: support@clerva.cc. Legal notices: legal@onmo.ai. Company: Onmo for Services LLC, owner and operator of Clerva.